If Express Shipping is selected this will incur an extra charge depending on weight of the order. International shipping rates are calculated by weight, size and delivery location.
Please allow up to 2 working days for your order to be processed.
Orders are processed Monday - Friday 10am-1pm Western Australia time.
We aim to display stocked items correctly on our website but in the event that your product is out of stock, you will receive an email from us with the option for a refund or credit.
If you supply an incorrect address and your parcel is sent back to us (RTS) you will be notified and you will have to pay for the parcel to be re-sent. Our orders are delivered via standard registered Australia Post shipping.
When we have shipped your order, you will receive an email with your Tracking Number. You can track the delivery status of your order at: http://auspost.com.au/track.
If you didn't receive your confirmation or shipping email please check your email's Junk Folder. If you have chosen to pickup from our store in Fremantle, you will be required to present a print out of proof of purchase to collect your item.
Returns / Refunds / Exchanges
We are not required to provide a refund or replacement if you change your mind. You must retain proof of purchase i.e. receipt - for all returns and exchanges and these must be done within 21 days from date of purchase. Postage on online returns and exchanges will be at the expense of the buyer and these cannot be processed until we have received the goods.
Please address returns to:
81 Market Street Fremantle WA 6160
Please let us know the reason for returning the goods.
We suggest that you send your goods back tracked with insurance for delivery confirmation as we are not liable should Australia Post lose your item in the mail. Shipping charges on returned items are up to the customer.
We ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.
Faulty or Incorrect Goods
In the rare case you have received the wrong item or your item is faulty, please contact our customer service team email@example.com please include your name and order number. If an item has a fault we will repair or replace.
This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If we cannot repair or replace the item we will issue a credit or refund for the same value.
If your item is faulty, please also include photos of the faulty parts so we can investigate.
In-Store Returns + Exchanges
We are not required to provide a refund or replacement if you change your mind.
If an item has a fault we will repair or replace. If we cannot repair or replace the item we will issue a credit or refund for the same value.
If your order does not pass the in-built fraud analysis system on checkout we will automatically refund the order and the items will not be sent out.